software not authorized
3250 Views 7 Replies Latest reply: 2016-02-19 06:32:51
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Level 3
(64) points
Anyone else having issues with scaner tool saying softwear Not authorized and Not being able to use scaner tool? I have not updated in a while, about 6 months. I used it Friday and it was fine, used it Saturday and just saying software not authorized when you try and pick vehicle manufacturer. Support, a little help here pleaseTags: maxisys
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Level 9
(5837) points
Is that doing with all manufacturers software or its only for some vehicles.............? Have tried using it on any other vehicles to see if it will work on some vehicles............. -
Level 3
(64) points
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Level 9
(3413) points
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Level 1
(3) points
I had the same problem and I got it solved by updating VCI unit via USB cable.
Firmware of the bluetooth module was too old. After updating this I got access to main
software update page. Hope this would help you. -
Level 3
(64) points
support, no error code, just says software is not authorized, and now today it keeps saying unfortunately maxisys has stopped, after i hit update later. -
Level 3
(64) points
support, when i do try to do update it just gives a failed message -
Level 9
(3413) points
For this case, please send email to support@autel.com.
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